Due to the nature of our made to order tees, SAINTS AND FIENDS has a no-returns policy.

However, in the event items are faulty, damaged or have a faulty print, items may be returned for a refund or replacement if the order meets our return criteria.

For any return enquiries, please contact us at shopsaintsandfiends@gmail.com with:

• The date of your purchase

• Your order number

• What you would like to return

• Why you want to return it

• A photo highlighting the fault/damage

Once we have received this email we will contact our print team at The Print Bar to investigate. You may have to return the product back to SAINTS AND FIENDS at your own cost.

Returns or exchanges are not eligible for:

• Change of mind

• Incorrect garment size chosen

• Incorrect design chosen

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.

We do not refund or exchange for change of mind, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty. Print dimensions and print placement measurements are within +-2cm and anything outside of this can be considered faulty.

Customers must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.

DELIVERY TIMEFRAMES

The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, however, we may offer a partial refund on the order. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.

CUSTOMER SATISFACTION

SAINTS AND FIENDS takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• 5% difference in design printing colours & size

• 5% difference in the actual garment colours

• Errors in user-selected options such as product type, design or size. *Please use our size guide for measurements or email us for advice.

• Garment shrinkage in wash

• Courier delivery timeframes

• We have taken the utmost care designing and printing our tees, however, due to the production process, colours, position, size & scale are indicative only.